Delivery & Shipping
1.1 Shipping Costs
WITHIN GERMANY
Costs for DHL Paket national: €4.90
Costs Deutsche Post Warenpost national: €2.90
Delivery time: approx. 2-4 working days
TO AUSTRIA
DHL Paket International costs: €9.90
International goods post costs: €3.50
Delivery time: approx. 4-7 working days
TO SWITZERLAND*
International package costs: €15.90
International goods post costs: €3.50
Delivery time: approx. 4-7 working days
(Prices excl. customs & import tax)
WITHIN EUROPE
Zone 1 (EU): DHL International:
Destination countries: Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic
International package costs: €14.90
International goods post costs: €3.50
Delivery time: 4-7 working days
Zone 1 (Non-EU): DHL International*:
Destination countries: Lichtenstein, Switzerland
International package costs: €15.90
International goods post costs: €3.50
Delivery time: 4-7 working days
Zone 2 (EU): DHL International:
Destination countries: Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City
International package costs: €14.90
International goods post costs: €3.50
Delivery time: 4-7 working days
Zone 3 (EU): DHL International:
Destination countries: Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta and 2 other regions
International package costs: €15.90
International goods post costs: €3.50
Delivery time: 4-7 working days
Zone 3 (Non-EU): DHL International*:
Destination countries: Albania, Bosnia and Herzegovina, Faroe Islands, Iceland, Moldova, Montenegro, North Macedonia, Norway, Serbia, Ukraine and 2 other regions
International package costs: €18.90
International goods post costs: €3.50
Delivery time: 7-14 working days
*Please note that in some non-EU countries, such as Switzerland, you may incur additional fees such as import tax, the respective customs duty, etc. after the purchase. Unfortunately, we have no influence on these costs and they are not included in the shipping costs.
WORLDWIDE SHIPPING
Zone 4 (worldwide): DHL International*:
Destination countries: Egypt, Algeria, Libya, Morocco, Tunisia, South Georgia / Sandwich Islands, Israel, Syria, Turkey
International package costs: €31.90
International goods post costs: €3.50
Delivery time: 7-14 working days
Zone 5 (worldwide): DHL International*:
Destination Countries: Chad, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, China, India and 36 other regions
International package costs: €37.90
Delivery time: 7-14 working days
Zone 6 (worldwide): DHL International*:
Destination countries: All remaining states
International package costs: €44.90
Delivery time: 7-21 working days
* Please note that in some non-EU countries, such as Switzerland, you may incur additional fees such as import tax, the respective customs duty, etc. after the purchase. Unfortunately, we have no influence on these costs and they are not included in the shipping costs.
1.2 Shipping Information
Please keep in mind that the packaging and shipping costs do not only include the pure postage costs. This also includes transport insurance, personnel costs for the dispatch staff and packaging. If you have any questions or suggestions, we are at your disposal.
Climate neutral shipping
All SOULBUDDY products are shipped exclusively with the DHL service Go Green. GoGreen is a DHL initiative for the CO2-neutral transport of shipments. The CO2 emissions caused by transport are determined according to ISO 14064 and then offset by DHL's own climate projects in accordance with the goals and specifications of the Kyoto Protocol.
1.3 Delivery Times
We do everything to ensure that your SOULBUDDY products get to your home as quickly as possible. If the items are in stock, your order will usually reach you within Germany within 2-4 working days.
If individual items have a longer delivery time, your order will be shipped as soon as all items in your order are in stock. In the case of advance payment as a payment method (PayPal, credit card, etc.), the delivery time depends on the receipt of payment on our reference account.