Delivery Terms

1. Shipping costs


Delivery time: 2-4 business days

All SOULBUDDY caps are shipped exclusively with DHL service Go Green. GoGreen is an initiative of DHL for the CO2-neutral transport of shipments. The CO2 emissions degenerated by the transport are determined in accordance with ISO 14064 and then compensated by DHL’s own climate projects in accordance with the objectives and requirements of the Kyoto Protocol.


Zone 1 (EU): DHL International: 4-7 business days – €14.90

Zone 1 (Non EU): DHL International: 4-7 business days – €24.90

Zone 2 (EU): DHL International: 4-7 business days – €14.90

Zone 3 (EU): DHL International: 4-7 business days – €15.90

Zone 3 (Non EU): DHL International: 7-14 business days – €18.90

Zone 4 (worldwide): DHL International: 7-14 business days – €31.90

Zone 5 (worldwide): DHL International: 7-14 business days – €37.90

Zone 6 (worldwide): DHL International: 7-21 business days – €44.90

Zone 1 (EU) Target countries: Austria, Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Poland, Czech Republic

Zone 1 (Non EU) Target countries: Lichtenstein, Switzerland

Zone 2 (EU) Target countries: Andorra, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, United Kingdom

Zone 3 (EU) Target countries: Cyprus, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta and 2 other regions

Zone 3 (Non EU) Target countries: Albania, Bosnia and Herzegovina, Faroe Islands, Iceland, Moldova, Montenegro, Northern Macedonia, Norway, Serbia, Ukraine and 2 other regions

Zone 4 (worldwide) Target countries: Egypt, Algeria, Libya, Morocco, Tunisia, South Georgia / Sandwich Islands, Israel, Syria, Russia, Turkey

Zone 5 (worldwide) Target countries: Chad, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, China, India and 36 other regions

Zone 6 (world-world) Target countries: all remaining states

2. Shipping information

Please keep in mind that the packaging and shipping costs do not only include the pure postage costs. Transport insurance, personnel costs of shipping staff and packaging are also included. If you still have any questions or suggestions, we are at your disposal.

3. Delivery times

We will do everything we can to ensure that your SOULBUDDY caps arrive at your home as soon as possible. If the items are in stock, your order will reach you within 2-4 business days as planned.

If individual items have a longer delivery time, your order will be shipped as soon as all items in your order are in stock. In case of prepayment as payment method (PayPal, credit card, etc.), the delivery time depends on the receipt of payment on our reference account.

4. Returns

Returns are only possible within the 14-day withdrawal period. It begins with the conclusion of the contract, unless otherwise specified. The time of conclusion of the contract is the time when the buyer has received a notification of the purchase, such as an e-mail, and/or the goods. However, the buyer must inform the seller in advance of the revocation. The withdrawal form can be sent by post or e-mail and must be confirmed by the seller. The costs of the return shipment are to be borne by the buyer.