Privacy policy

We appreciate your interest in our website. Protecting your privacy is very important to us. Below we will inform you in detail about how your data is handled.

Storage of access data in server log files

You can visit our websites without giving any information about yourself. We only store access data in so-called server log files, such as the name of the requested file, date and time of retrieval, transferred data volume and the requesting provider. This data is evaluated exclusively to ensure the smooth operation of the site and to improve our offer and does not allow us to inference about your person.


Data collection and use for contract processing and when opening a customer account

We collect and process personal data in accordance with Art. 1 lit. b GDPR if you voluntarily provide it to us as part of your order, when you contact us (e.g. via contact form or e-mail) or when opening a customer account. The data collected can be seen from the respective input forms. We use the data you provide to process the contract and process your enquiries. After the contract has been completed or your customer account has been deleted, your data will be blocked for further use and deleted after the expiry of the tax and commercial retention periods, unless you have expressly consented to further use of your data or we reserve the right to use any additional data, which is permitted by law and about which we will inform you below. The deletion of your customer account is possible at any time and can be done either by sending a message to the responsible body below in the sense of data protection or via a function provided for this purpose in the customer account.


Data transfer for the fulfilment of the contract

In order to fulfil the contract, we will pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select during the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if necessary, to the payment service provider commissioned by us, or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves, insofar as you set up an account there. In this case, you will have to log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.


Use of data when contacting

With Soulbuddy Caps you have the opportunity to get in touch with us in several ways. By e-mail, by phone, by post or by chat on social networks. When you contact us, we use the personal information that you voluntarily provide to us in this context solely for the purpose of contacting you and processing your request.


Use of data when registering for the e-mail newsletter

When you subscribe to our newsletter, we use the data required or separately provided by you to send you our e-mail newsletter regularly in accordance with your consent. You can unsubscribe from the newsletter at any time and can be done either by sending a message to the contact option described below or via a dedicated link in the newsletter.


Use of data for e-mail advertising without newsletter registration and your right to object

If we receive your e-mail address in connection with the sale of a product or service and you have not objected to it, we reserve the right to send you regular offers on products similar to those already purchased from our range by e-mail. You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a dedicated link in the promotional email, without incurring any costs other than the transmission costs according to the basic rates.


Use of data for the transfer of personal data to shipping service providers

If the goods are delivered by the shipping service provider DHL, your e-mail address will be passed on to DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn) to announce the delivery or the delivery date.

The legal basis for data processing is Art. 1 lit. a of the General Data Protection Regulation (GDPR), which allows us to process the data if you have consented to the processing.

A given consent to the use of data can be revoked at any time for the future. For this purpose, please contact the data controller (Soulbuddy OHG, Doro Dresel) or the shipping service provider directly.


Use of cookies

In order to make the visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser the next time you visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies for certain cases or in general.
These settings can be found for the respective browsers under the following links:

    • Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
    • Firefox: https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
    • Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
    • Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac
    • Opera: http://help.opera.com/Windows/10.20/de/cookies.html

When you visit our site for the first time, you will be shown a cookie banner with options for consent.
If you agree that all cookies (technically necessary and marketing relevant) are set, then click on the button “OK”. If you click “Reject”, only cookies that are technically necessary for the operation of the website will be used. If cookies are not accepted, the functionality of our website may be limited. Under the button “Settings” you get more information and can switch the cookies on and off individually.

We use the following cookies:

CookieArt des CookiesPlatziert vonZweckWie lange wird der Cookie gespeichert?
IDE _ga _gid _gat _gat_gtag_UA_xxxxxx_xx _gali test_cookieAnalyseGoogle Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, IrlandErhebung von Statistik über die Nutzung der Webseite (Reichweitenmessung)Nähere Infos siehe unten.1 Jahr 26 Monate 24 Stunden 1 Minute 1 Minute Session 1 Jahr
tk_aiStatistikhttps://wordpress.comSpeichert eine zufällig generierte anonyme ID. Dieser Cookie wird nur innerhalb des Adminbereichs zum Verfolgen der allgemeinen Analysen verwendet.Session
ccm_consentTechnisch notwendighttps://www.soulbuddycaps.comDient zur Speicherung der Cookie Consent Vereinbarung – welche Cookies gesetzt werden dürfen.1 Jahr
mailchimp.cart.current_email mailchimp.cart.previous_email mailchimp_user_email mailchimp_user_previous_emailStatistikhttps://www.soulbuddycaps.comDieser Cookie wird verwendet, um Newsletter-Anmeldungen und Kunden-E-Mails an der Kasse zu verfolgen. Mailchimp verwendet Cookies, um Informationen zu speichern, die aus Benutzereingaben für Remarketing-Zwecke erfasst wurden (um E-Mails zum Verlassen des Einkaufswagens zu senden).Session Session 1 Monat 1 Monat
mailchimp_landing_siteStatistikhttps://www.soulbuddycaps.comMit diesem Cookie wird gemessen, welche Seite zuerst bei www.soulbuddycaps.com besucht wurde.1 Monat
woocommerce_cart_hash woocommerce_items_in_cartTechnisch notwendighttps://www.soulbuddycaps.comHilft WooCommerce festzustellen, wann sich der Inhalt / die Daten des Warenkorbs ändern. / Zeichnet auf, ob sich Artikel im WooCommerce-Warenkorb befindenSession Session
__stripe_mid __stripe_sidTechnisch notwendighttps://www.soulbuddycaps.comDieser Cookie ist notwendig, um Kreditkartentransaktionen auf der Webseite durchzuführen. Der Dienst wird von Stripe.com bereitgestellt, das Online-Transaktionen ermöglicht, ohne dass Kreditkarteninformationen gespeichert werden.1 Jahr 1 Tag
_fbc _fbpMarketingFacebookDiese Cookies werden verwendet, um Werbeanzeigen auszuliefern und ihre Relevanz zu messen und zu verbessern3 Monate 3 Monate
wp-wpml_current_language wp-wpml_current_admin_language_{hash} _icl_visitor_lang_js wpml_browser_redirect_testPersonalisierungWPMLDiese Cookies erkennen und speichern die ausgewählte Sprache für die Website und für die besuchten Seiten.1 Tag 1 Tag 1 Tag 1 Tag
wp-settings-{user} wp-settings-time-{user}PersonalisierungWordPressDiese Cookies werden verwendet, um die wp-admin-Einstellungen des Benutzers beizubehalten und den Zeitpunkt zu bestimmen, zu dem wp-settings-{user} gesetzt wurde1 Jahr 1 Jahr
PHPSESSIDPersonalisierunghttps://www.soulbuddycaps.comDieser Cookie wurde durch ein Applikation erstellt, die auf PHP basiert. Der Sinn dieses Cookies besteht darin, den Benutzer wiederzuerkennen.Session

Use of Google Analytics for web analysis

This website uses Google Analytics, a web analytics service provided by Google Inc. (www.google.de). Google Analytics uses methods that enable an analysis of your use of the website, such as so-called “cookies”, text files that are stored on your computer. The information generated about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating the IP anonymization on this website, the IP address is shortened before transmission within the Member States of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The anonymized IP address transmitted by your browser within the scope of Google Analytics will not be merged with other data from Google.
You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plugin, you can click this link to prevent the collection by Google Analytics on this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you will need to click the link again.


Using Google AdWords

This website uses Google AdWords from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This is an online advertising program that uses conversion tracking. If you get through a Google ad on our website, Google AdWords sets a cookie on your computer. Each Google AdWords customer is assigned a different cookie. legal basis for the processing of personal data.
The legal basis for the processing of personal data is Art.6 Abs. 1 p.1 lit. f GDPR.
We only get information about the total number of users who responded to our ad. No information will be shared with us that could identify you. The use is not for tracing. The cookie expires after 30 days. You can stop Google conversion tracking by disabling the tracking process in your browser. For more information, see https://www.google.com/intl/de/policies/privacy/.


Using Instagram Social Plugins

Our website uses so-called social plugins (“plugins”) of Instagram, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plugins are marked with an Instagram logo, for example, in the form of an “Instagram camera”. An overview of the Instagram plugins and their appearance can be found here: https://about.instagram.com/blog/announcements/introducing-instagram-badges-for-webpage-embedding .
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Instagram servers. The content of the plugin is transmitted by Instagram directly to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is transmitted by your browser directly to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can assign the visit to our website to your Instagram account directly. If you interact with the plugins, for example, press the “Instagram” button, this information is also transmitted directly to an Instagram server and stored there. The information will also be posted to your Instagram account and displayed to your contacts. The purpose and scope of the data collection and the further processing and use of the data by Instagram as well as your rights in this regard and setting options for the protection of your privacy are to be found in the privacy policy of Instagram: https://help.instagram.com/155833707900388/.

If you do not want Instagram to assign the data collected via our website directly to your Instagram account, you must log out of Instagram before visiting our website. You can completely prevent the loading of Instagram plugins with add-ons for your browser, e.g. with the script blocker “NoScript” (http://noscript.net/).


Using Facebook plugins

Our website uses so-called social plugins (“plugins”) of the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with a Facebook logo or the addition “Social plug-in of Facebook” or “Facebook Social Plugin”. An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins/.
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there.
If you are logged in to Facebook, Facebook can assign the visit to our website to your Facebook profile directly. If you interact with the plugins, for example, press the “Like” button or make a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be posted to your Facebook profile and displayed to your Facebook friends. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options for the protection of your privacy are to be found in Facebook’s privacy policy: http://www.facebook.com/policy.php

If you do not want Facebook to assign the data collected via our website directly to your Facebook profile, you must log out of Facebook before visiting our website. You can completely prevent the loading of Facebook plugins with add-ons for your browser, e.g. with the “Facebook Blocker” (http://webgraph.com/resources/facebookblocker/) or the script blocker “NoScript” (http://noscript.net/).


Using Pinterest Plugins

Our website uses so-called social plugins (“plugins”) of the Pinterest service, offered by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA. The plugins are marked with the Pinterest logo. An overview of the Pinterest plugins and their appearance can be found here: https://business.pinterest.com/de/pinterest-brand-guidelines .
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Servers of Pinterest. The content of the plugin is transmitted by Pinterest directly to your browser and integrated into the page. Through this integration, Pinterest receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Pinterest profile or are not currently logged in to Pinterest. This information (including your IP address) is transmitted by your browser directly to a Pinterest server in Ireland and stored there.
If you have a Pinterest account and are logged in, Pinterest can directly associate your visit to our website with your Facebook profile. If you interact with the plugins, for example, press the “Like” button or make a comment, this information is also transmitted directly to a Pinterest server and stored there. Pinterest Privacy Policy: https://about.pinterest.com/de/privacy-policy.


Duration of storage of personal data

The duration of the storage of personal data is determined by the respective statutory retention period (e.g. commercial and tax retention periods). After the expiry of the period, the corresponding data will be routinely deleted, provided that they are no longer necessary for the performance of the contract or initiation of the contract and/or if there is no legitimate interest in the further storage on our part.


Right of access and possibility of contact

Pursuant to Art. 15 GDPR, you have a right to free information about the data stored by us about your person as well as, if applicable, a right to rectification, blocking or deletion of this data. If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data, as well as revocation of consents or opposition to a particular use of data, please contact the responsible authority directly in the sense of data protection. Contact details can be found at the bottom of this page.


Right to correction

You have the right to rectification and/or completion against the controller in accordance with Article 16 GDPR if the personal data processed concerning you is inaccurate or incomplete. The controller must make the correction without delay.


Right to erasure

Pursuant to Article 17 GDPR, you have the right to require the controller to immediately delete personal data concerning you, and the controller is obliged to delete personal data immediately, provided that one of the following reasons applies:
1. The personal data concerning you is no longer necessary for the purposes for which it was collected or otherwise processed.
2. You revoke your consent, to which the processing is based in accordance with the Art. 6 Abs. 1 p.1 lit. a or Art. 2 lit. a GDPR and there is no other legal basis for processing.
3. You are legisled. Art. 21 Abs. 1 GDPR object to the processing and there are no primary legitimate reasons for the processing, or you are in accordance with the provisions of the Art. 21 Abs. 2 GDPR objection to the processing.
4. The personal data concerning you has been processed unlawfully.
5. The erasure of personal data concerning you is necessary to fulfil a legal obligation under Union law or the law of the Member States to which the controller is subject.
6. The personal data concerning you has been obtained in relation to the information society services offered in accordance with Article 8(3). 1 GDPR.

If the controller has made the personal data concerning you public and is in accordance with the Art. 17 Abs. 1 GDPR obliges it to delete it, taking into account the available technology and implementation costs, it shall take appropriate measures, including of a technical nature, to inform data controllers who process the personal data that you, as a data subject, have requested from them the deletion of all links to such personal data or copies or replicas of that personal data.

The right to erasure does not exist if the processing is necessary
1. to exercise the right to freedom of expression and information;
2. in order to fulfil a legal obligation which requires processing under the law of the Union or the Member States to which the controller is subject;
or to carry out a task which is in the public interest or in the exercise of official authority delegated to the controller;
3. for reasons of public interest in the field of public health, in accordance with Article 9(3). 2 lit. h and i and Art. 3 GDPR;
4. for archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes in accordance with the Article 89(1) 1 GDPR, insofar as the above-mentioned law is likely to make the achievement of the objectives of such processing impossible or seriously impairs, or
5. to assert, exercise or defend legal claims.


Right to information

If you have asserted the right to rectification, erasure or restriction of the processing against the controller, the controller is obliged under Article 19 GDPR to notify all recipients to whom the personal data concerning you have been disclosed, this rectification or deletion of the data or restriction of the processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.


Right to data portability

Pursuant to Article 20 GDPR, you have the right to receive the personal data concerning you that you have provided to the controller in a structured, common and machine-readable format. You also have the right to transfer this data to another controller without hindrance by the controller to whom the personal data was provided, provided that
1. the processing on a consent in accordance with the Art. 6 Abs. 1 p.1 lit. a GDPR or Art. 2 lit. a GDPR or on a contract in accordance with the Art. 6 Abs. 1 p.1 lit. b GDPR is based and
2. processing is carried out using automated procedures.
In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.
The right to data portability shall not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the controller.


Right to object

Pursuant to Article 21 GDPR, you have the right, for reasons arising from your particular situation, to object at any time to the processing of the personal data concerning you, which is subject to Article 6(3) of the GDPR. 1 p.1 lit. e or f GDPR to object; this also applies to tracking based on these provisions.
The controller will no longer process the personal data concerning you unless he can prove compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to tracking in so far as it is related to such direct marketing. If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
You have the opportunity to exercise your right of objection in connection with the use of information society services, notwithstanding Directive 2002/58/EC, by means of automated procedures using technical specifications.


Right to complain to a supervisory authority

If you believe that our processing of personal data relating to you violates the law, you have the right to complain to a supervisory authority.


Responsible body

The data controller on this website within the meaning of the General Data Protection Regulation (GDPR) and other relevant data protection regulations is:

Ms Doro Dresel

Soulbuddy OHG
At Hohentorshafen 6
28197 Bremen
Germany
datenschutz(at)soulbuddycaps.com

As of: 02.02.2021