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Privacy Policy


We are pleased that you are interested in our website. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data. 

STORAGE OF ACCESS DATA IN SERVER LOGFILES 

You can visit our websites without providing any personal information. We only store access data in so-called server log files, such as the name of the requested file, date and time of access, amount of data transferred and the requesting provider. This data is evaluated exclusively to ensure trouble-free operation of the site and to improve our offer and does not allow us to draw any conclusions about your person. 

DATA COLLECTION AND USE FOR CONTRACT MANAGEMENT AND OPENING A CUSTOMER ACCOUNT 

We collect and process personal data in accordance with Article 6 Paragraph 1 Letter b GDPR if you voluntarily provide us with this as part of your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account. Which data is collected can be seen from the respective input forms. We use the data you provide to process the contract and process your inquiries. After the contract has been completed or your customer account has been deleted, your data will be blocked for further use and deleted after the retention periods under tax and commercial law have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data beyond that is permitted by law and about which we will inform you below. The deletion of your customer account is possible at any time and can be done either by sending a message to the responsible office below in terms of data protection or using a function provided for this purpose in the customer account.

DATA TRANSFER FOR CONTRACT PERFORMANCE 

In order to fulfill the contract, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and any payment service provider commissioned by us or to the selected payment service to process payments. Some of the selected payment service providers also collect this data themselves if you create an account there. In this case you have to log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies. 

DATA USE WHEN CONTACTING 

At Soulbuddy you have the possibility to contact us in several ways. By e-mail, by phone, by post or by chat on social networks. If you contact us, we will use the personal data that you voluntarily provide to us in this context for the sole purpose of being able to contact you and process your request. 

USE OF DATA WHEN SIGNING UP FOR THE E-MAIL NEWSLETTER 

If you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter in accordance with your consent. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.  

DATA USE FOR E-MAIL ADVERTISING WITHOUT NEWSLETTER REGISTRATION AND YOUR RIGHT TO OBJECT 

If we receive your e-mail address in connection with the sale of goods or services and you have not objected to this, we reserve the right to regularly send you offers for similar products from our range to those you have already purchased by e-mail . You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates. 

USE OF DATA FOR THE TRANSFER OF PERSONAL DATA TO SHIPPING SERVICE PROVIDERS

 If the goods are delivered by the shipping service provider DHL, your e-mail address will be passed on to DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn) to announce the delivery or to coordinate the delivery date. The legal basis for data processing is Article 6 Paragraph 1 Letter a of the General Data Protection Regulation (GDPR), which enables us to process the data if you have consented to the processing. A given consent to the use of data can be revoked at any time for the future. Please contact the person responsible for data processing (Soulbuddy GmbH, Doro Wachendorf) or the shipping service provider directly.

USE OF COOKIES

 In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser the next time you visit (persistent cookies). You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. You can find these settings for the respective browser under the following links: 
  •  Internet Explorer: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies 
  • Firefox: https://support.mozilla.org/de/kb/cookies-allow-and-reject 
  • Chrome: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647 
  • Safari: https://support.apple.com/de-de/guide/safari/sfri11471/mac 
  • Opera: http://help.opera.com/Windows/10.20/de/cookies.html 
When you visit our site for the first time, you will see a cookie banner with consent options. If you agree that all cookies (technically necessary and marketing-relevant) are set, then click on the "OK" button. If you click "Reject", only cookies that are technically necessary for the operation of the website will be used. If cookies are not accepted, the functionality of our website may be restricted. Under the "Settings" button you will get more information and you can switch the cookies on and off individually. We use the following cookies:

USE OF GOOGLE ANALYTICS FOR WEB ANALYSIS 

This website uses Google Analytics, a web analysis service provided by Google Inc. (www.google.de). Google Analytics uses methods that enable an analysis of your use of the website, such as so-called "cookies", text files that are stored on your computer. The information generated about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link : http://tools.google.com/dlpage/gaoptout?hl=de 
As an alternative to the browser plugin, you can click this link to prevent future detection by Google Analytics on this website. An opt-out cookie is stored on your end device. If you delete your cookies, you must click the link again. 

USE OF GOOGLE ADWORDS

 This website uses Google AdWords from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. This is an online advertising program that uses conversion tracking. If you reach our website via a Google ad, Google AdWords places a cookie on your computer. Each Google AdWords customer is assigned a different cookie. Legal basis for processing personal data. The legal basis for the processing of personal data is Article 6 Paragraph 1 Clause 1 Letter f GDPR. We are only informed of the total number of users who have responded to our ad. No information will be passed on with which we could identify you. The use is not for tracing. The cookie loses its validity after 30 days. You can prevent Google conversion tracking by deactivating the tracking process in your browser. You can find more information at https://www.google.com/intl/de/policies/privacy/. 

USE OF INSTAGRAM SOCIAL PLUGINS 

Our website uses so-called social plugins (“plugins”) from Instagram, which is operated by Instagram LLC., 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). The plugins are marked with an Instagram logo, for example in the form of an “Instagram camera”. You can find an overview of the Instagram plugins and their appearance here: https://about.instagram.com/blog/announcements/introducing-instagram-badges-for-webpage-embedding. If you call up a page on our website that contains such a plugin, your browser establishes a direct connection to the Instagram servers. The content of the plugin is transmitted directly from Instagram to your browser and integrated into the page. Through this integration, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you do not have an Instagram profile or are not currently logged in to Instagram. This information (including your IP address) is transmitted from your browser directly to an Instagram server in the USA and stored there. If you are logged into Instagram, Instagram can immediately assign your visit to our website to your Instagram account. If you interact with the plugins, for example by pressing the "Instagram" button, this information is also transmitted directly to an Instagram server and stored there. The information is also published on your Instagram account and displayed to your contacts there. The purpose and scope of the data collection and the further processing and use of the data by Instagram as well as your rights in this regard and setting options for protecting your privacy can be found in Instagram's data protection information: https://help.instagram.com/155833707900388/. If you do not want Instagram to directly assign the data collected via our website to your Instagram account, you must log out of Instagram before visiting our website. You can also completely prevent the Instagram plugins from loading with add-ons for your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).

USE OF FACEBOOK PLUGINS 

Our website uses so-called social plugins (“plugins”) from the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with a Facebook logo or the addition "Social Plugin from Facebook" or "Facebook Social Plugin". You can find an overview of the Facebook plugins and their appearance here: https://developers.facebook.com/docs/plugins/. If you call up a page on our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser and integrated into the page. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook profile or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there. If you are logged into Facebook, Facebook can immediately assign your visit to our website to your Facebook profile. If you interact with the plugins, for example by clicking the "Like" button or making a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and shown to your Facebook friends. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options for protecting your privacy can be found in Facebook's data protection information: http://www.facebook.com/policy.php If you do not want Facebook to directly assign the data collected via our website to your Facebook profile, you must log out of Facebook before visiting our website. 

USE OF PINTEREST PLUGINS 

Our website uses so-called social plugins (“plugins”) from the Pinterest service, offered by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA. The plugins are marked with the Pinterest logo. You can find an overview of the Pinterest plugins and their appearance here: https://business.pinterest.com/de/pinterest-brand-guidelines. If you call up a page on our website that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The content of the plugin is transmitted directly from Pinterest to your browser and integrated into the page. Through this integration, Pinterest receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Pinterest profile or are not currently logged in to Pinterest. This information (including your IP address) is transmitted from your browser directly to a Pinterest server in Ireland and stored there. If you have a Pinterest account and are logged in, Pinterest can directly assign your visit to our website to your Facebook profile. If you interact with the plugins, for example by clicking the "Like" button or making a comment, this information is also transmitted directly to a Pinterest server and stored there. Pinterest privacy policy: https://about.pinterest.com/de/privacy-policy. 

DURATION OF STORAGE OF PERSONAL DATA 

 The duration of the storage of personal data is based on the respective statutory retention period (e.g. commercial and tax retention periods). After the period has expired, the corresponding data will be routinely deleted if they are no longer required to fulfill or initiate a contract and/or we have no legitimate interest in further storage. 

RIGHT TO INFORMATION AND CONTACT POSSIBILITIES 

In accordance with Art. 15 GDPR, you have the right to free information about the data we have stored about you and, if necessary, the right to correction, blocking or deletion of this data. If you have any questions about the collection, processing or use of your personal data, information, correction, blocking or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact the data protection officer directly. You can find the contact details at the end of this page.

RIGHT TO RECTIFICATION

 In accordance with Art. 16 GDPR, you have the right to correction and/or completion from the person responsible if the processed personal data relating to you is incorrect or incomplete. The person responsible must make the correction immediately. 

RIGHT TO DELETION 

According to Art. 17 GDPR, you have the right to demand that the person responsible delete personal data concerning you immediately, and the person responsible is obliged to delete personal data immediately if one of the following reasons applies: 1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed. 2. You revoke your consent on which the processing was based in accordance with Article 6 Paragraph 1 Clause 1 Letter a or Article 9 Paragraph 2 Letter a GDPR and there is no other legal basis for the processing. 3. You object to the processing in accordance with Article 21(1) GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing in accordance with Article 21(2) GDPR. 4. The personal data concerning you have been unlawfully processed. 5. The deletion of the personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the person responsible is subject. 6. The personal data concerning you was collected in relation to information society services offered in accordance with Article 8 (1) GDPR. If the person responsible has made the personal data concerning you public and is obliged to delete it in accordance with Article 17 (1) GDPR, he shall take appropriate measures, including technical measures, to protect the data controller, taking into account the available technology and the implementation costs , who process the personal data, that you, as the data subject, have requested them to delete all links to this personal data or copies or replications of this personal data. The right to erasure does not exist if processing is necessary 1. to exercise the right to freedom of expression and information; 2. to fulfill a legal obligation that requires processing under Union or Member State law to which the controller is subject, or to perform a task that is in the public interest or in the exercise of official authority that has been assigned to the person responsible; 3. for reasons of public interest in the area of ​​public health in accordance with Article 9 Paragraph 2 lit. h and i and Article 9 Paragraph 3 GDPR; 4. for archiving purposes in the public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 Para 5. to assert, exercise or defend legal claims. 

RIGHT TO INFORMATION 

If you have asserted the right to correction, deletion or restriction of processing against the person responsible, he is obliged in accordance with Art. 19 DSGVO to inform all recipients to whom the personal data concerning you have been disclosed of this correction or deletion of the data or restriction of processing , unless this proves impossible or involves a disproportionate effort. You have the right vis-à-vis the person responsible to be informed about these recipients.

RIGHT TO DATA PORTABILITY

 In accordance with Art. 20 GDPR, you have the right to receive the personal data concerning you that you have provided to the person responsible in a structured, common and machine-readable format. In addition, you have the right to transmit this data to another person responsible without hindrance by the person responsible to whom the personal data was provided, provided 1. the processing is based on consent pursuant to Article 6 Paragraph 1 Clause 1 Letter a GDPR or Article 9 Paragraph 2 Letter a GDPR or on a contract pursuant to Article 6 Paragraph 1 Clause 1 Letter b GDPR is based and 2. the processing is carried out using automated procedures. In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one person responsible to another person responsible, insofar as this is technically feasible. The freedoms and rights of other people must not be impaired by this. The right to data portability does not apply to processing of personal data that is required to perform a task that is in the public interest or in the exercise of official authority that has been assigned to the controller. 

RIGHT TO OBJECT 

Pursuant to Article 21 GDPR, you have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is based on Article 6 Paragraph 1 Clause 1 Letter e or f GDPR to file an objection; this also applies to tracking based on these provisions. The person responsible will no longer process the personal data relating to you unless he can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. If the personal data concerning you is processed in order to operate direct advertising, you have the right to object at any time to the processing of your personal data for the purpose of such advertising; this also applies to tracking insofar as it is associated with such direct advertising. If you object to the processing for direct marketing purposes, the personal data relating to you will no longer be processed for these purposes. In connection with the use of information society services, you have the option – notwithstanding Directive 2002/58/EC – to exercise your right to object by means of automated procedures that use technical specifications. RIGHT OF APPEAL TO A 


REGULATORY AUTHORITY 

If you are of the opinion that our processing of your personal data violates the statutory provisions, you have the right to lodge a complaint with a supervisory authority. 

RESPONSIBLE ENTITY 

The person responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) and other relevant data protection regulations is: 
Mrs. Doro Wachendorf 
Soulbuddy GmbH
Hermann-Ritter-Strasse 108
28197 Bremen 
Germany 
datenschutz(at)soulbuddylook.com