Withdrawal provisions

Consumers are entitled to a right of withdrawal in accordance with the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which cannot be attributed primarily to their commercial or independent professional activity:

A. Revocation instruction

Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Soulbuddy OHG, -Returns-, Am Hohentorshafen 6, 28197 Bremen, Germany, E-Mail: info(at)soulbuddycaps.com) by means of a clear declaration (e.B. sending the ordered items together with the withdrawal form) of your decision to withdraw from this contract. You can use the attached returns form, but this is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, characteristics and functioning of the goods.


Exclusion or premature lapse of the right of withdrawal

The right of withdrawal does not apply to consumers who do not belong to any Member State of the European Union at the time of conclusion of the contract and whose sole domicile and delivery address are outside the European Union at the time of conclusion of the contract.

B. Returns form

Returns form

  • Please download the following returns form (PDF Viewer required e.g. Adobe Acrobar Reader)
  • Fill out the form with your name, order number, item details & return reason
  • Print the returns form and attach it to your package
  • Send us the items, you can use the attached address label